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For change management, like Corporate Communications, Learning & Development is the repository of all things training in the organization. For The Playbook, “Learning & Development” is the name given to the department, but there are many, many variations even including…

Whatever the name the department bears in your organization, this is the official source of all written and graphic content. Sometimes these departments insist on performing creative functions; sometimes they are quite content setting the rules for what can be…

A coach, in our context, is usually a peer or specialist in the domain being changed, who has been prepared to provide real-time support and encouragement to those impacted. The coach is not a substitute for training. (S)he augments training…

The term line supervisors is usually reserved for the manager or leader to whom the impacted individuals/roles directly roll up. It can and often does also include the next layer up in the organization’s hierarchy if/when that person/role has a…

In some situations, particularly relevant to change management, the project may ask for employees to be nominated to participate in an activity. They may or may not be added to the main project team. A good example is testers or…

The project team should have representation from the impacted stakeholders and stakeholder areas. Within any given stakeholder area some job roles may be affected while others are not or are affected less. Roles are job titles that represent performance of…

Key project team is a fluid collective that refers to those members of the project team that are particularly necessary for a given activity. This could be because they represent imminently impacted individuals or roles. Perhaps they have particular expertise…