Good coaching requires skill not typically found among team “members” as opposed to team “leaders.” But the coaches are drawn from peers as well as supervisors.⁺ Unless coaches possess three things, this change management element will fail. To succeed, coaches must:

1. have knowledge and some ability (or at least understand and support) viz. the changes being implemented;
2. be able to identify opportunities to support impacted people to accept and effectively make their own behaviour change(s); and
3. possess some effective technique/skills.

This activity is to satisfy basic coach capability training needs so they can fulfill the role successfully within this limited situation. It is not intended to create fully-trained organizational coaches. Any residual benefit to the organization (e.g., more skilled non-people managers) is a bonus. Coach the coach training must, by necessity, include solution details as well as coaching technique.

Notes:

+   Some people are natural teachers or coaches, while others may have developed the skills outside the workplace. Generally, unlike employees streamed as people managers, people in non-supervisory roles have not been provided with coaching technique by the employer.