304 North Cardinal St.
Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM


Objective / Output

Impacted personnel will have (had) the opportunity to elicit direct personal support from a trusted colleague; coaching methods and materials (experience-based) will be improved.

Moves and Communications comprising the "Coach" play


The core of the active coaching Play is coaches helping impacted people. During this period, however, a reassessment of efficacy and subsequent adjustment to materials and methods is in order. The work of providing coaching and improving the coaching tactic is the essence of this Play.

This activity is the deployment of sessions for a coach to personally train employees through the extended transition from old to new.

This activity is to conduct a session with coaches, after they have had experience coaching impacted people, to discuss that experience and evaluate (in)effectiveness, with the goal to correct it now and improve for the future.

This activity is to revisit and revise the coaching program as necessary, including method and message, support materials, and coach the coach training.

Request to gather coaches to identify what's woring and what's not.

Thrust (s)


"Remind" step of the Change Management stages and steps methodology graphic

Expected Duration

1-2 weeks for program assessment/update depending on materiality; coaching itself should be performed from launch of the change at least until the project closes.