Plays
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Align to project and situation
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Find impacted individuals
Set goals and performance expectations
Prepare for resistance and risks
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Focus on behaviour
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Enable performance measuring
Plan training
Plan coaching
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Plan and prepare communications
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Prepare for performance reporting
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Develop training material
Develop job aids
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Develop coaching material
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Develop communications
Test training material
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Assess change readiness
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Train
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Ready coaches
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Coach
Use testimonials
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Report on performance
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Use success story
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Close out and hand over
See All Plays
Moves
Review/update communications and messaging alignment to behaviour change goals (repeats)
Develop and post testimonials
Coach the coach sessions
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Identify previous success/failure and form current resistance may take
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Do Change Readiness Assessment (baseline)
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Hand over control of outcome metrics reporting
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Ready and hold
post mortem
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Publish Lessons Learned report
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Hand over control of project change performance metrics—if necessary
Review/update risk assessment (repeats)
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Acquire and confirm recipients list for performance reports
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Review/test job aids
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Provide coach the coach material to coaches
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Conduct training