• Plays
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    Align to project and situation
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    Find impacted individuals
    Set goals and performance expectations
    Prepare for resistance and risks
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    Focus on behaviour
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    Enable performance measuring
    Plan training
    Plan coaching
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    Plan and prepare communications
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    Prepare for performance reporting
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    Develop training material
    Develop job aids
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    Develop coaching material
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    Develop communications
    Test training material
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    Assess change readiness
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    Train
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    Ready coaches
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    Coach
    Use testimonials
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    Report on performance
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    Use success story
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    Close out and hand over
    See All Plays
  • Moves
    Review/update communications and messaging alignment to behaviour change goals (repeats)
    Develop and post testimonials
    Coach the coach sessions
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    Identify previous success/failure and form current resistance may take
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    Do Change Readiness Assessment (baseline)
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    Hand over control of outcome metrics reporting
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    Ready and hold post mortem
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    Publish Lessons Learned report
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    Hand over control of project change performance metrics—if necessary
    Review/update risk assessment (repeats)
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    Acquire and confirm recipients list for performance reports
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    Review/test job aids
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    Provide coach the coach material to coaches
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    Conduct training