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Heat maps are graphic representations of information that use color-coding and relative size to display data values. They are commonly used to visualize and analyze large data sets but can be an indispensable part of the change manager’s arsenal…
No. 2 in a series about Stories and Storytelling Storytelling makes the world go round. At its simplest, a story is a coherent set of events that move the listener (reader/viewer) from A to B. A very little less simply,…
These are not my only rules for effective communication with stakeholders. Communications experts will have others and may suggest these are unimportant. They’re wrong, probably because they don’t understand how people think. For magicians, con artists, psychics, and mentalists…...
Resistance to change is the single-biggest challenge, problem, issue, risk… for the typical change manager. Even for experienced pros, it’s right up there. Except, pros understand resistance isn’t something to be eliminated: it’s the essence of the job. What would…...
