Category Practice

Practice, Preparation & Management, Theory

Design Thinking for Strong Change Management

Design Thinking is a value add to change management

Design thinking is a problem-solving approach based on empathizing with the user, defining the problem, ideating solutions, prototyping, and testing. Applied to organizational change management, design thinking can help leaders understand the needs and concerns of employees affected by…...

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Timothy Grayson
August 30, 2023

Overcoming Resistance, Practice, Preparation & Management, Theory

Winners and Losers: Changing Perceptions of Change Risk

Winners and losers in changes can change over time as can their (self-)perception of their risk. That shapes success or failure.

Introduction Organizational change, with grand promises of innovation, growth, and increased efficiency, often fails to deliver the desired outcomes. That’s just fact. Amidst the chaos and uncertainty, though, certain individuals and groups are winners. Others maybe not so much.…...

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Timothy Grayson
August 2, 2023

Communications, Practice, Theory

Make the Arc of Your Story Bend Toward Success

Bending the arc of your change story toward success is a critical part of change leadership

No. 5 in a series about Stories and Storytelling This post is all about crafting story arcs. It is not enough to have a story, your story has to carry the audience—stakeholders—on a journey. Your change story is a…...

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Timothy Grayson
July 19, 2023

Overcoming Resistance, Practice

Behaviour Modification: Change Secrets from the Zoo

Zookeepers use behaviour modification techniques to change manage wile animals... why couldn't it work with wild organizations?

My wife has been a fan and encourages me to watch a variety of zoo-based programs on NatGeo Wild. What these wild animals can be convinced to do is sometimes awe inspiring. (A crocodile that sits still to have…...

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Timothy Grayson
June 21, 2023

Overcoming Resistance, Practice, Theory

People Resist Change That Affects Their Self-Identity

People resist change that threatens self-identity, self-conception, and status.

No. 3 in a series about Change Resistance Resistance to organizational change is what makes change managers and change leaders necessary. Dealing with resistance is the essence of the job. There are, of course, literally infinite reasons for…...

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Timothy Grayson
June 7, 2023

Communications, Practice

Make Your Change Story Soar

The story of change is storytelling about change.

No. 3 in a series about Storytelling This series is dedicated to how change stories make change (management) more successful. This post is about how to make your change story particularly strong. In the future, we’ll dig deeper into…...

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Timothy Grayson
May 24, 2023

Communications, Overcoming Resistance, Practice

Get reluctant people to pay attention to change communications

Every change wants impacted people to pay attention. But with so many competing messages, sometimes they all get ignored

Every change leader and change manager struggles with stakeholders not paying attention to change communications.[1] It is a problem no matter how you slice it. Oh, you get the point. Let’s first explore how and why communications get…

Timothy Grayson
May 17, 2023

Overcoming Resistance, Practice, Theory

Why do people resist change?

Resistance and objection to change can have many simple and complex reasons

Resistance to organizational change is what makes change managers and change leaders necessary. For all intents and purposes, dealing with resistance is the essence of the job. That job might be easier if more people were up front…...

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Timothy Grayson
May 10, 2023

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