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Archives Communication Data

Hand over note to operational authorities

Although the setup for and transition of responsibility to ongoing operational owners will have happened directly and gradually, a formal notice of transition is appropriate for clarity. This communication presumes knowledge transfer has been performed and that the project/operational authorities…...

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Remind employees and supervisors about ongoing coaching, plus supplemental training options and job aids

All impacted employees will have been trained by now. If the change does not warrant formal training, there is greater need to regularly remind participants of the other support tools available. The overt message is access and availability; the subtext…...

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Sponsor’s support request (admonition)

Sometimes a sponsor needs to get directly involved and make his/her displeasure known to those who are not participating as they should. (read: …resisting too strongly…) The more senior the sponsor and the more senior the target(s), the more likely…...

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Book/schedule coaching review session

Before the transition is over, gather the coaches to identify what’s going on, what works and what doesn’t (for coaches and for the impacted stakeholders themselves), and what—if anything—needs to change. This communication supports the Move Conduct coaching review/update sessions…...

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Cover for Change Readiness Assessment (prelaunch)

Per the Move Do Change Readiness Assessment (prelaunch), a second change readiness assessment survey is issued to the same people that completed the baseline version. The cover note can refer to and generally cribs from the first one. If you…...

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Launch day reminder customized by audience

This is the official, organization-level announcement that change is imminent with reminders of why, how, and who is depending on success. It may or may not provide specifics. Optimally the text clearly describes what the audience can expect, what it…...

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