Archives Move

This activity is to adjust understandings both about the solution and the roles impacted assuming they may have evolved from the original or any earlier assessment. The goal is to stay on target about specific changes to be made and…...

Resistance to behaviour change is to be expected. This activity identifies possible reasons and modes of resistance. The output is a robust list of possible resistance and corresponding prepared responses. Insights gained in the assessment of previous change efforts will…...

This activity is to expose specific knowledge and ability training required for identified roles. The objective is to determine the optimal approach to training employees for best effect. The organizations training team (Learning & Development) should be engaged to lead…...

Using information generated about behaviour changes for impacted roles, the activity is to explore and identify ways to support and reinforce knowledge and ability training. Coaching is different from training, but similar basic considerations go into assessing coaching needs. Coaching…...

For both the project overall and change management specifically, there are a lot of moving parts that evolve as obstacles and circumstances warrant. That is reality. This Playbook deals in reality. While it may turn out that no material alteration…...

Change management is not (just) communication, but communication is critical to change management. So, it’s appropriate for the organization’s Corporate Communications to provide expertise and support for the most fundamental aspect of communicating change: the message(s). Frankly I would get…...

This activity is to identify specific individuals among previously identified groups and acquire their contact information. Impacted stakeholders and role groups should be identified already. Ultimately, all unique individuals in affected roles will be targeted and communicated with directly. Because…...

Like assessment Moves, confirmation Moves are all generally the same; only the details of what is being confirmed vary. Something is done or substantially underway. The work of finding contact information falls to an earlier Move. This activity is to…...