Archives Play

Communication underlies all change management and is a critical tactic in its own right. Many audiences need to receive messages from the project to know or to do things. Each impacted person will also be communicated to as part of…

Performance reporting, even if enabled practically, requires many preparations before it can be executed and reports issued. This includes determining and describing what information will be exposed, ensuring practical access to data, creating and ensuring proper data transformations, and identifying…

Training doesn’t just happen. Material that teaches the specific behaviour changes desired has to be created. The work to take the training plan to training-ready (for test) is the essence of this Play.

Job aids need to be conceived, developed, tested, and produced. They have to be in complete harmony with training information and messages but remain a discrete work package. Fortunately, much of the content can be appropriated from training material. The…

For a coaching program to be successful, assigned coaches need to be prepared and have material to assist them in supporting their colleagues. The work to convert ambitions and plans into methods and material to educate and support coaches is…

When the planning is done, messaging determined, and media/channels selected, the communication items and elements both to support other tactics and for communication in its own right need to be developed. This drafting, editing, harmonizing, and so forth comprises only…

Like everything else, training should be developed, tested, and revised as necessary until it is as effective as it can be. Testing training is usually circumstantial because each training type and each distinct role creates complexity—at least in delivery. Though…

Assessing readiness is fundamental for any leader of any operation. Change management is an operation that engages and expects to change targeted individuals and environment. So change readiness relates to both the team delivering the change and—more importantly—those expected to…