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Whether more generalized or specific to individuals, resistance is inevitable—and hopefully—”futile.” It is therefore the primary, though not only change management risk to be identified, require preparation to address, and be managed. The work to thoroughly expose these risks, prepare…

Change management is not about the mechanics of changes within the organization. It is about efficiently changing people’s behaviour. Once the change(s) is/are specified and those that need to change are known, specifically applicable individual behaviours (a) as they exist…

Before change performance and change management efforts can be measured and tracked, the means to acquire needed data, compute it, report it, hold it, and so forth must be developed and enabled. The work to ready performance measurement for implementation…

Every change situation will require some training, be that a brief explanation/advisory or a full classroom curriculum. Even if the training challenge can be turned over to the Learning and Development department, getting ready to effectively train can be extensive.…

Practical support/intervention at the time when behaviour change is expected to happen is a powerful change management tool. Whether delivered by supervisors, peers, or experts; whether proactive or responsive, teachable moments are the ideal point to adjust behaviour. The work…