Archives Move

If the change warrants a second form of training, designed “booster” reinforcement training, or if the original training is to be available for repeat viewing and reference, the goal of this Move is to make that or those support tools…...

If the change management program has been even half as full as the Playbook recommends, all stakeholders and participants will by now be well aware of the change. That does not mean they are necessarily aware (or remember) that it…...

It is extremely unlikely everything about the change plans will be ideal. Something probably ended up less than perfect when it encountered the reality of the situation. This Move, during the weeks immediately following launch, is the opportunity to correct…...

We recommend reactive coaching that responds to requests for help or observed “teachable moments” for coaching. Not only is it cleaner, it is readily distinguishable from training. If proactive coaching has been planned, the sessions need to be scheduled. That…...

For this Move, action shifts to the coaches and impacted employees. This activity is the deployment of sessions for a coach to personally “train” employees through the extended transition from old to new. “Session,” as used here, is any coaching…...

A basic premise of the Playbook is that we rarely get things right in advance, especially the first time we try. So we spend a lot of energy on checking for ineffectiveness and making corrections. This activity is to conduct…...

This Move assumes that (a) there has been feedback to change something about the coaching approach, and (b) evolutions to the underlying project’s changes since creation of coaching material requires the coaching material to be updated. This activity is to…...

To prepare for development of a short, possibly video-based, peer example that will encourage/help reinforce behaviour change, one or more peer leaders need to be recruited. Optimally, identified employees would be respected or at least well-known peer leaders. It would…...