Archives Move

This is essentially a repeat of Hand over control of outcome metrics reports. It is relevant if project authority persisted beyond the life of the project for change management and performance measuring. Projects end and the outcome they leave behind…...

Review Moves are essentially the same as assessment Moves. The distinction is that the review will be a periodic effort to ensure external forces—including changes to the underlying project—are being accounted for and adjustments are being made. Reviews are generally…...

Performance-based improvement is great. It will not work if (a) those who can do something about it don’t receive the information and (b) those who receive the information do nothing with it. Change management generally can’t do much except nag…...

If job aids were planned and created for the project (e.g., cheat sheets, macros, manual and references, etc.) the activity is to review, test, and approve those support materials. Job aids are often the simplest way to communicate changes at…...

If impacted people are to be coached through the transition—or at least coaches are to be available to intervene and correct incorrect behaviour, those coaches need to be prepared. Earlier, for this we identified and confirmed a roster of coaches…...

This Move’s goal is to impart the specific knowledge and ability that impacted employees need for post-change behaviour. This activity is the implementation of the pre-launch training program as planned. Training is solution specific. It is typical to anticipate change…...

This activity is to finalize development so the job aids are ready to release. It is valid if job aids are part of the change management program and earlier review of the work product indicated deficiencies (or they were simply…...

Earlier, the project team did a baseline Change Readiness Assessment. Now, in the week(s) before launch, it’s time to reassess. Refer to Do Change Readiness Assessment (baseline) for detail on how to issue and complete a Change Readiness Assessment. This…...