Archives Move

As the final review prior to development, this activity is to confirm or adjust messaging both for stand-alone communication and as support for other change management elements so they remain in harmony with the project change, the behaviour changes required,…...

Testimonials are endorsements that use an apparently independent spokesperson providing a real, unbiased view of their experience. It is a fundamental use of social proof.+ The overt goal is for it to encourage those (a) who have as yet not…...

Good coaching requires skill not typically found among team “members” as opposed to team “leaders.” But the coaches are drawn from peers as well as supervisors.+ Unless coaches possess three things, this change management element will fail. To succeed, coaches…...

This activity is to help understand critical success factors for behaviour adjustment of identified individuals These insights illuminate the strengths and weaknesses, traps and pitfalls of “how” the change is imposed and managed.+ It’s hard to overstate that in addition…...

Usually between twelve and eight weeks prior to launch—certainly before any material change management action has been taken—is a good time to soberly take stock of how prepared the team and the impacted groups are for launch and the impending…...

Projects end and the outcome they leave behind becomes the domain of the operational authority(ies). A fail for the project is if what it has created and leaves behind is ignored, falls through the cracks, or is reversed when the…...

Every project ought to undertake a post mortem self-assessment to identify areas of success to repeat and areas for improvement. Change management, as part of the project, should be considered in that context. But for an organization’s change management skills…...

This may apply to both the project closure and to the change management closure, similarly to Ready and hold post mortem. This action is to produce a formal change management-specific Lessons Learned report and record for the project. A Lessons…...