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Plays

Align to project and situation

Find impacted individuals

Set goals and performance expectations

Prepare for resistance and risks

Focus on behaviour

Enable performance measuring

Plan training

Plan coaching

Plan and prepare communications

Prepare for performance reporting

Develop training material

Develop job aids

Develop coaching material

Develop communications

Test training material

Assess change readiness

Train

Ready coaches

Coach

Use testimonials

Report on performance

Use success story

Close out and hand over

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Moves

Review/update communications and messaging alignment to behaviour change goals (repeats)

Develop and post testimonials

Coach the coach sessions

Identify previous success/failure and form current resistance may take

Do Change Readiness Assessment (baseline)

Hand over control of outcome metrics reporting

Ready and hold post mortem

Publish Lessons Learned report

Hand over control of project change performance metrics—if necessary

Review/update risk assessment (repeats)

Acquire and confirm recipients list for performance reports

Review/test job aids

Provide coach the coach material to coaches

Conduct training

Revise job aids

Do Change Readiness Assessment (prelaunch)

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Communications

Remind coaches to seek opportunities to assist colleagues

Book/schedule coaching review session

Remind employees and supervisors about ongoing coaching, plus supplemental training options and job aids

Testimonial provider recruitment note

Tell report recipients what they will receive, when, why, and what to do about it

Promote the testimonial

"What a difference" success update

Hand over note to operational authorities

Promote the success story

Schedule post mortem

Sponsor's support request (admonition)

Sponsor-specific support request

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Dorchester Center, MA 02124

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Weekend: 10AM - 5PM

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